Time And Materials
You call us when things break, data is lost or personnel go rogue and we will engage on an hourly basis (starting at $150 per hour).
We install a remote monitoring and management tool on your systems. This feeds in to our systems. When we see that updates are behind, incursions are occurring, systems are failing and backups aren’t occurring, you are contacted. Whether you have us fix it or not is in your hands. All time beyond monitoring is charge per hour.
Fully managed IT starts with everything included within our Proactive Monitoring service. Updates are the cornerstone of managed services – we patch all software and firmware. We maintain all systems from your network to your servers and everything in between. You only get charged for expansion of hardware/seats, major new rollouts of software and hardware upgrades/upgrade replacements.
IT Consulting Services
Realnets is at it’s heart all things tech. We have dozens of accreditations and certifications surrounding hundreds of technologies. Our team is composed of experienced architects, engineers and technicians with areas of IT service expertise ranging from small to enterprise solution experience.
Our Infrastructure Support Group (ISG) supports:
Specialized technology needs often drive a business to go seek out professionals in a specific area. Realnets has experts in many spaces. Business consulting services in the IT space can mean many things. Whither your looking for an assessment on a potential acquisition or you need a second set of eyes on your disaster recovery plan we can help. Some of the areas we work in often:
- Policy Support/Control Enviroment Support
- Data backup
- Corporate Security
- Disaster Recovery
- Patch and Change Management
- SSAE 16/18 SOC
- Comprehensive Review
- External penetration reporting
- Internal vulnerability reporting
- Cost efficiency analysis
- Disaster Planning
When it comes to disaster recovery we’ve experienced a full range of situations. We’ve managed to restore worldwide services for a 1200 user environment 3 hours after their corporate head quarters had a catastrophic 3 alarm fire.
Quick organization, years of experience and bountiful resources need to come together to provide expedient restoration services.
- Disaster recovery engagement options
- Low latency response teams for system migrations
- DR site turn-up plans
Hot service solutions: (provided within 12 hours of notification)
- Standby data center space
- Standby PBX Telco Services
- Standby cloud services
- Standby servers
- Standby networking hardware
- Standby replacement parts
We provide around-the-clock, operating software support and on-site network maintenance for your business. We can manage out of service area IT staffing as well as travel to long distance sites. We also carry spare parts for the next time you’re in a pinch.
Realnets maintains 100′s of servers and networks in all shapes, sizes and age. Our staff of highly experienced experts has seen practically everything. We pride ourselves on being a one stop shop for your consulting needs. We have relationships throughout the community that allows us to find support for the few occasions a year when we run in to something new or too customized for us to support.
We’ve implemented and maintained everything from a 750 user environment split between New York, Chicago, LA, Mississippi and 7 cites in China to a multi-million dollar Java based custom product E-Commerce environment.
Our core support focuses on a wide range of technologies including, but not limited to: Network Infrastructures; Systems Management; Information Security and Intrusion Detection; Database, Email, Firewall and Application Servers; Enterprise Disk Based Storage Strategies and Solutions; Desktop Support Services; Disaster Preparedness and Recovery Services and more.
If you require a dedicated maintenance support team of engineers who can quickly respond, Remote Support is the answer. Realnets prides itself on accomplishing complicated projects remotely, often walking complete novice users though difficult commands when time required immediate response.