MANAGED SERVICE PRODUCTS

TRUSTED MANAGED SERVICE PROVIDERS SINCE 1998

Essential A La Carte

Essential IT Support – Free

  • Light Monitoring
  • Asset/Software/Hardware Reporting
  • On Demand Ticket Request
  • Remote Control

Managed Anti-Virus

  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Managed Server Backup

  • Integrated Backup Deployment
  • Offsite storage to secure data center
  • Local staging option
  • 500GB Included
  • Backup Management & Monitoring
  • Capacity/Status Reporting

Managed Workstation Backup

  • 100GB Included

Managed Mobile

  • Mobile Management, Support & Reporting

Managed Compliance

  • Monthly Vulnerability/Compliance Report

Billable Services

  • End-user support (Helpdesk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support

Proactive

Server

  • Advanced Performance Monitoring
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Additional Support Billed at T&M Rates

Network

  • Quarterly Network Health Review
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed at T&M Rates

Workstation

  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam

Proactive Options

  • Hosted Backup
  • Managed Mobile
  • Managed Compliance

Billable Services

  • End User Support
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support

Fully Managed

Server

  • Advanced Performance Monitoring
  • Configuration Management
  • OS & 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Managed Audit
  • Unlimited Remote & Onsite support

Network

  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Unlimited Remote & Onsite Support
  • Monthly Network Health Review

Workstation / End User

  • Advanced Performance Monitoring
  • Configuration Management & Enforcement
  • OS & 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam

Managed Options

  • Hosted Backup
  • Managed Mobile

Billable Services

  • Project Planning
  • Upgrades & Hardware