MANAGED SERVICE PRODUCTS

TRUSTED MANAGED SERVICE PROVIDERS SINCE 1998

Proactive
Co-managed

Service Profile

  • Small Business
  • Total security coverage
  • One low price per machine
  • Dedicated Support Group
  • Nationally available

Server

  • Advanced Performance Monitoring
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Additional Support Billed at T&M Rates

Network

  • Quarterly Network Health Review
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed at T&M Rates

Workstation

  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam

Proactive Options

  • Hosted Backup
  • Managed Mobile
  • Managed Compliance

Billable Services

  • End-user support (Helpdesk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support

Fully
Managed

Service Profile

  • Small to mid market
  • 1+ Servers
  • Scale – Up to 1000 users
  • Full environment coverage
  • Onsite Services

Server

  • Advanced Performance Monitoring
  • Configuration Management
  • OS & 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Managed Audit
  • Unlimited Remote & Onsite support

Network

  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Unlimited Remote & Onsite Support
  • Monthly Network Health Review

Workstation / End User

  • Advanced Performance Monitoring
  • Configuration Management & Enforcement
  • OS & 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam

Managed Options

  • Hosted Backup
  • Managed Mobile
  • Advanced Security

Billable Services

  • Project Planning
  • Upgrades & Hardware

Fully Managed Compliance

Service Profile

  • Compliance driven organizations (SOC / FFIEC / PCI / HIPAA)
  • Over site by policy
  • Advanced audit trails
  • Advanced audit support
  • Scale – Up to 1000 users
  • Full environment coverage
  • Onsite Services

Server

  • Advanced Performance Monitoring
  • Configuration Management
  • OS & 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Managed Audit
  • Unlimited Remote & Onsite support
  • Policy driven environment controls

Network

  • Firewall Management & Maintenance
    • IDS Monitoring and response
    • IPS Configuration
    • Application Managment
  • Routers
    • Patching
    • Change and login monitoring
    • Hardening
  • Switch
    • Patching
    • Change and login monitoring
    • Hardening
  • Unlimited Remote & Onsite Support
  • Monthly Network Health Review
  • Ongoing Security Base-lining

Workstation / End User

  • Advanced Performance Monitoring
  • Configuration Management & Enforcement
  • OS & 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Managed Anti-Encryption
  • System encryption management

Managed Options

  • Realtime Incident Response
  • DR Managment
  • Vendor Management Programs
  • Security program management
  • Ongoing Education
  • Risk Assessments
  • Ongoing threat managment
  • Hosted Backup
  • Managed Mobile

Billable Services

  • Project Planning
  • Policy Writing and Planning
  • Upgrades & Hardware