Privacy Policy

Real Network Solutions, Inc (DBA Realnets’) Privacy Policy

The rapid growth of the Internet has brought with it a whole new set of issues regarding personal privacy. Realnets’ fully respects your privacy rights, and our policies reflect that commitment.

Customer Information

Realnets’ requires certain information at the time of signup and in the course of providing customer support. This information is necessary for us to provide quality service and support. This information is never released to others, unless we are ordered by a court of competent jurisdiction to do so. Realnets’ has never sold or rented customer lists or any other customer information, nor will Realnets’ ever do so.

Usage Information

Realnets’ monitors its connections and servers to ensure that our high standards of maintenance are met. Realnets’ does not monitor or record your activities online. We do not monitor which web sites you visit or look at what you put in written communications such as e-mails, news articles, or chat rooms. Realnets’ considers your email to be just as personal and private as your US Postal Service mail. Realnets’ staff will not look at or read your email unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your Realnets’ mailbox on our servers.

Civil Investigations

Realnets’ will not release a customer’s personal information or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the customer will be notified so they will have an opportunity to contest the surrender of personal information.
Be advised that customer information related to static IP allocations is publicly accessable without explicit permission or acknowledgement from Realnets’. REALNETS’ is required by ARIN to provide this information in real-time and currently makes available the company name and address of its customers receiving static IP allocations.

Criminal Investigations

Realnets’ cooperates fully with law enforcement agencies, yet there must still be a court order before Realnets’ surrenders customer information. The fourth amendment to the US Constitution requires a court order to conduct a search and seizure. Realnets’ will, when requested by law enforcement entities, acknowledge the existence of personal customer information, and when requested, provide the technical language to include in the court order, “particularly describing … the property to be seized.” In a criminal investigation, Realnets’ is under an order not to divulge the fact of the investigation to the customer.